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Policies

All of our policies are in place to ensure that both our clients and practitioners have an enjoyable, relaxing and positive experience.  The policies also help to maintain the smooth and efficient operation of our business.  With this, we trust you understand why our policies below are firmly implemented.

Our Policies:

Cancellation: 24 hours notice is required for cancellation without any penalty. If less than 24 hours notice is given, the client will be charged full rate for the booked appointment.

No Shows: No shows will be charged at full rate.

Rescheduling: 24 hours notice is required, and the rescheduling of appointment is subject to schedule availability. Rescheduling with less than 24 hours notice is not accepted; and the original appointment will be charged at full rate.

Lateness: If a client is late, the practitioner will give the most complete treatment possible in the time remaining. However, each treatment will be finished on time to accommodate the next client. If the client arrives too late for the practitioner to perform the scheduled massage, the session will be charged at full rate.

Parking: Any parking fees incurred by the practitioner for mobile massage services are at the expense of the client.

First Time Clients: First time clients are required to provide credit card details when booking an appointment.

Mobile Service: Servicing Vancouver, Richmond and Burnaby. All other nearby suburbs near Vancouver can also be accommodated. A travel fee of $25 is charged.  An additional surcharge of $1.50 per km, plus any bridge toll fees, will be required if travelling over 20 km for a return trip. And any parking fees incurred by the practitioner shall also be paid for by the client.

Cancellation: 24 hours notice is required for cancellation without any penalty. If less than 24 hours notice is given, the client will be charged full rate for the booked appointment.
No Shows: No shows will be charged at full rate.
Rescheduling: 24 hours notice is required, and the rescheduling of appointment is subject to schedule availability. Rescheduling with less than 24 hours notice is not accepted; and the original appointment will be charged at full rate.
Lateness: If a client is late, the practitioner will give the most complete treatment possible in the time remaining. However, each treatment will be finished on time to accommodate the next client. If the client arrives too late for the practitioner to perform the scheduled massage, the session will be charged at full rate.
Parking: Any parking fees incurred by the practitioner for mobile massage services are at the expense of the client.
First Time Clients: First time clients are required to provide credit card details when booking an appointment.
Mobile Service: Servicing Vancouver, Richmond and Burnaby. All other nearby suburbs near Vancouver can also be accommodated. A travel fee of $25 is charged.  An additional surcharge of $1.50 per km, plus any bridge toll fees, will be required if travelling over 20 km for a return trip. And any parking fees incurred by the practitioner shall also be paid for by the client.

By booking with Bodhi Thai Massage you are accepting the terms and conditions of our policies as stated herein and agree that breaking the policies will result in the full rate being charged. We really appreciate your business and trust you understand that we have a fair policy. In any event, we look forward to sharing a positive experience with you.